Warranty

Maintenance Services

Electronic Lock Warranty Terms:

Our company, Partner Home Devices Ltd. (hereinafter referred to as the Company), in accordance with the following terms, the product is in good condition and the mechanism is intact and undamaged, and provides free warranty service:

  1. When the Company issues an order confirmation to the customer, the Company and the customer have reached an agreement on the products in the order.
  2. The agreement includes the order, order confirmation, these terms and conditions, and any other specified terms.
  3. Customers must keep the original purchase invoice intact as proof for future maintenance, and the company has the right to refuse maintenance if the original invoice cannot be presented.
  4. During the warranty period from the date of purchase, if the product malfunctions and the Company's maintenance personnel confirm that the malfunction is not caused by human damage, the Company will be responsible for providing repair and replacement of parts, and any damaged parts that have been replaced will belong to the Company. All human-caused damage is not covered by free maintenance and will be charged separately.
  5. The Company shall not be liable for any direct or indirect loss or damage to any person or property caused by the improper use of the product or any malfunction, damage or interruption of the product.
  6. The electronic lock installation must be booked 14 working days in advance. For any booking or emergency installation service less than 14 working days, the Company will charge an additional fee, which will be quoted by the Company's staff.
  7. After the electronic lock installation service booking is confirmed, if there is any change or postponement, it must be notified at least 5 working days in advance. For changes less than 5 working days, the Company will charge an administrative fee of HKD $500.
  8. The Siemens electronic locks sold by the Company must be installed by the installation personnel arranged by the Company in order to receive the maintenance service.
  9. For on-site repair service, the customer must present the official purchase invoice for warranty service. If the customer has lost the invoice and installation document, the company will not reissue them.
  10. For on-site repair service, an appointment must be made at least 7 working days in advance. For appointments made less than 7 working days in advance or for emergency repair service, the company may charge an additional fee (the fee will be quoted by the company's staff).
  11. The free warranty does not cover the following situations:
    11.1 Damage to the appearance (such as scratches, dents, discoloration, etc.).
    11.2 Damage not caused by the company's authorized technicians.
    11.3 When the customer has unpacked the packaging box and installed the product themselves before the installation technician arrived.
    11.4 Any damage caused by human error, misuse, failure to follow the instructions, unauthorized repair or modification, accidents, natural disasters or other uncontrollable factors.
    11.5 Problems and damage caused by sunlight, temperature, humidity and other natural factors (such as discoloration, oxidation, condensation, and even failure of the electronic board of the smart lock due to moisture, etc. - all of which are not covered by the warranty).
  12. For any on-site repair service that is not covered by the warranty, an additional inspection fee of HKD $500 will be charged, and parts cost will be billed separately (the fees will be quoted by the company's staff).
  13. If the repair technician is unable to access the unit for repair, and the door or lock needs to be forcibly opened, the technician will provide a separate quote for the repair service.
  14. The following situations are not covered by the warranty, and the customer will be required to pay the necessary service fees.
  15. For installations or repairs in remote areas (check with staff), an additional fee of HKD $300 will be charged. For installations or repairs on outlying islands or restricted areas, an additional fee of HKD $500 will be charged. For units without direct elevator access, an additional fee of HKD $50 per floor will be charged (the company reserves the final decision).
  16. The company's electronic lock repair and installation hotline is (852) 2633 3022 / (852) 7071 5577, with service hours from Monday to Friday, 09:30 to 17:30.
  17. The company reserves the right to amend these warranty terms without prior notice to the customer. The company retains the final decision on all disputes.
  18. If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.

  19. If the customer confirms and signs the terms and conditions, it means the customer has agreed and acknowledged the content of the terms.

    For inquiries regarding the above warranty terms and conditions, please call the company's customer service hotline during office hours.